Media Summary: Rob explores how QM has evolved from the old-school methods of manually listening to calls to today's AI-powered analysis. Rich's origin story: headset, angry customers, and all. This guy's seen the floor—and that changes how he builds tools. If you've ...
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Processes Are Everything John Phillips Wfm Workforcemanagement - Detailed Analysis
Rob explores how QM has evolved from the old-school methods of manually listening to calls to today's AI-powered analysis. Rich's origin story: headset, angry customers, and all. This guy's seen the floor—and that changes how he builds tools. If you've ...
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